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Our returns and exchange policy lasts 30 days. You have 30 days from the day you pick up (or receive) to make a return or exchange. If 30 days have passed since your pick up (or receive), we can’t offer you a full refund or exchange. See below for the details.
To complete your return, we require a receipt or proof of purchase.
| In-person returns & exchanges | Online returns and exchanges |
| • 100% refund, credit or exchange in original condition • 50% store credit if not in original condition, and subject to approval • Custom cut or milled wood is subject to approval | • 100% refund, credit or exchange for wood in original condition • 50% refund or credit for wood that’s not in original condition • Refund will be reduced by the cost of shipping if we arrange the return shipment |
Contact us at foreverhardwoods@gmail.com for questions related to refunds and returns. Refunds may take up to 10 days to process.